AlphaIT respects the privacy of our website visitors, customers, business contacts and service users. This policy explains what personal information we may collect, why we use it, when it may be shared, and the choices available to you.
Effective date: September 1, 2024 • Last updated: September 11, 2026
AlphaIT
4144A 97 St NW #232
Edmonton, AB T6E 5Y6
Email: vsharma@alphait.ca
Phone: 780-318-0149
Information you provide, business contact details, service records, and limited website/device information.
To answer inquiries, deliver services, support clients, operate the website, secure systems and communicate with you.
With service providers and partners only when reasonably needed for operations, services, security, legal obligations or your request.
You may ask about access or correction, withdraw consent where applicable, and unsubscribe from marketing communications.
This Privacy Policy applies to personal information handled by AlphaIT in connection with alphait.ca, website inquiries, consultations, quotes, customer relationships, marketing communications and the delivery of AlphaIT services.
When AlphaIT processes information on behalf of a managed IT, hosting, Microsoft 365, backup or other business customer, AlphaIT may act as a service provider and process that information according to the customer’s instructions, contract and applicable law. The customer may remain responsible for its own privacy notices and legal obligations.
AlphaIT is based in Alberta. Alberta’s Personal Information Protection Act (PIPA) applies to many private-sector organizations operating in Alberta. Federal privacy law may also apply in some circumstances, including certain interprovincial, international or federally regulated commercial activities.
Depending on how you interact with AlphaIT, we may collect:
We aim to collect only information reasonably needed for the purposes described in this policy or otherwise communicated to you.
We may collect personal information directly from you when you complete a website form, call, email, request a quote, enter into a service relationship, subscribe to communications or request support.
We may also receive information from your employer or another authorized business contact when AlphaIT is providing services to an organization, automatically through website, hosting, security, analytics or cookie technologies where those technologies are enabled, and from vendors or service providers where reasonably necessary to deliver services or permitted by law.
AlphaIT may use personal information to:
Where consent is required, AlphaIT seeks consent appropriate to the sensitivity of the information and the circumstances. Consent may be express or, where permitted by law, implied from the circumstances.
You may withdraw consent to certain future uses of your personal information, subject to reasonable notice and any legal, contractual or service limitations. Withdrawing consent may affect our ability to provide a requested service where that information is necessary to perform the service.
Our website may use cookies and similar technologies for:
You can control many cookies through your browser settings. Where our website provides a cookie preference tool, you may also use that tool to manage available non-essential cookie choices.
AlphaIT may send commercial electronic messages such as newsletters, service updates or promotional communications where permitted by Canada’s Anti-Spam Legislation (CASL) and other applicable requirements.
Where CASL applies, we use the appropriate form of consent, identify the sender and provide a working unsubscribe mechanism. You may unsubscribe at any time using the option in the message or by contacting us. We may still send non-promotional service, support, billing, security or transactional communications needed for an existing relationship.
AlphaIT does not sell personal information as a business product. We may disclose personal information when reasonably necessary to:
AlphaIT uses technology and cloud services that may process or store information outside Canada. Depending on the service in use, personal information may be processed in Canada, the United States, and other jurisdictions where an applicable service provider or its subprocessors operate.
When information is processed outside Canada, it may be subject to the laws of that country and may be accessible to courts, law-enforcement or regulatory authorities in accordance with applicable law.
For questions about AlphaIT’s policies and practices relating to service providers outside Canada, contact AlphaIT using the privacy contact information at the end of this policy.
AlphaIT provides technology services to business customers. In some cases, those services may give AlphaIT authorized access to systems or information controlled by the customer, such as Microsoft 365 tenants, user accounts, computers, servers, networks, backups, websites or cloud systems.
When AlphaIT processes personal information on behalf of a customer, we use the information to provide, secure, troubleshoot, administer or support the requested service. Access is intended to be limited to what is reasonably required for the service.
The customer may remain responsible for deciding what information is collected and for providing its own privacy notices or obtaining required consents. The applicable service agreement, customer instructions and law may impose additional requirements beyond this website Privacy Policy.
AlphaIT retains personal information only for as long as reasonably necessary for the purposes for which it was collected, for an ongoing customer or service relationship, or to meet legitimate business, legal, accounting, tax, insurance, security or dispute-resolution requirements.
When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy or anonymize it, subject to technical, backup and legal limitations.
AlphaIT uses reasonable administrative, technical and physical safeguards appropriate to the sensitivity and context of the personal information we handle. Depending on the system or service, safeguards may include access controls, authentication, multi-factor authentication, encryption, endpoint protection, firewalls, backup, monitoring, least-privilege access, confidentiality requirements and secure disposal practices.
No website, network, storage system or method of electronic transmission can be guaranteed to be completely secure. We therefore use a risk-based approach and review safeguards as technology, services and threats evolve.
Subject to applicable law and permitted exceptions, you may request access to personal information AlphaIT holds about you and ask that inaccurate information be corrected.
Privacy requests should be made in writing using the contact information below. We may need to verify your identity before responding. We will handle requests in accordance with applicable privacy law and may need to retain certain information despite a request where retention is required or permitted by law.
AlphaIT maintains processes intended to identify, investigate and respond to suspected privacy or security incidents. Where a breach involving personal information creates notification or reporting obligations under applicable law, AlphaIT will take the steps required in the circumstances.
If you believe personal information you provided to AlphaIT may have been compromised, misdirected or improperly accessed, please contact us promptly.
Our website may link to third-party websites, applications, social-media platforms or external services. AlphaIT does not control the privacy practices of independent third parties. Their collection, use and disclosure of information is governed by their own terms and privacy policies.
We encourage you to review the privacy information of any third-party service before providing personal information directly to it.
AlphaIT’s website and business services are intended primarily for businesses and adult users. We do not knowingly design our general website services to collect personal information from children. If you believe a child has provided personal information directly to AlphaIT without appropriate authorization, contact us so we can review the situation.
We may update this Privacy Policy to reflect changes in our services, technology, privacy practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
Material changes may also be communicated through additional notices where appropriate.
If you have questions, want to make an access or correction request, or wish to raise a privacy concern, contact:
AlphaIT — Privacy Contact
4144A 97 St NW #232
Edmonton, Alberta T6E 5Y6
Email: vsharma@alphait.ca
Phone: 780-318-0149
If a privacy concern cannot be resolved directly with AlphaIT, you may also have the right to contact the applicable privacy regulator, such as the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, depending on the circumstances.
Important: This Privacy Policy is intended to describe AlphaIT’s privacy practices in plain language. It is general business information and is not legal advice. Privacy obligations depend on the exact services, third-party processors, cookies, advertising tools, contracts and personal information actually used by the business. AlphaIT should periodically review this policy against its current operations and obtain legal or privacy advice where appropriate.
