Managed IT services · Edmonton, Alberta
Your complete IT department, without building one in-house. AlphaIT runs your helpdesk, on-site support, cybersecurity, Microsoft 365 and backups as one accountable local team, so your staff can get on with their work.
Plans from $350/month · month-to-month or annual · free IT assessment
alphaIT operations view
● Managed
Devices
Monitored
Updates
Patched
Backups
Tested
Security
Enforced
Documentation
Up to date
Local office
4144A 97 St NW, Edmonton
Certified engineers
Cisco CCNA & CCNP Switch
Remote + on-site
Edmonton & surrounding area
Flexible terms
Monthly or annual agreements
What are managed IT services?
Managed IT services means an outside provider takes ongoing responsibility for your technology for a predictable monthly fee: supporting your staff, monitoring and maintaining devices and servers, securing accounts and data, and planning what comes next.
Unlike break-fix support, where you call someone after something breaks and pay by the hour, a managed provider is paid to prevent problems. That changes the incentives: fewer repeat issues, fewer surprises, and someone accountable when things do go wrong.
Staff lose hours to recurring login, printer, email and device problems that never get fixed at the root.
Failing drives, full servers and expired certificates turn into outages because nobody is watching.
No clear answer on patching, MFA, Microsoft 365 permissions or whether backups actually restore.
Internet, phone, software and hardware vendors all point at each other while the problem stays open.
What’s included
Every plan covers the day-to-day essentials. Your proposal lists exactly what’s included for your users, devices and systems.
Fast help for login, email, software, printing and device issues, from technicians who know your setup.
Hands-on work in your office for workstations, network gear, servers, printers and new-hire setups.
Ongoing visibility into device health, disk space, availability and security status across your fleet.
Scheduled Windows, macOS and application updates, tested and applied so they don't interrupt the workday.
Users, licences, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and MFA, managed properly.
Firewall configuration, VPN and remote access, switching and Wi-Fi, designed and kept up to date.
Backups for servers, PCs and Microsoft 365, with regular test restores so recovery is proven, not assumed.
Filtering, phishing protection and domain settings (SPF, DKIM, DMARC) to keep attacks out of inboxes.
Accounts, devices and access handled consistently, plus one contact for your internet, software and hardware vendors.
Pricing
AlphaIT managed IT plans start at $350 per month on an annual agreement, or $400 per month month-to-month with 30 days’ notice. Your exact price depends on the size and makeup of your environment, and we quote it after a free assessment.
Annual agreement
From $350/mo
12-month term · our lowest monthly rate
Month-to-month
From $400/mo
No long-term commitment · 30 days’ notice to cancel
Plans are tiered around what we actually manage, so you don’t pay for coverage you don’t need:
Prices in Canadian dollars, before GST. Hardware purchases, new licences and one-time projects are quoted separately and listed in your proposal before any work starts.
A complete support model
Reactive help alone never creates a stable, secure office. Every AlphaIT plan combines both sides.
When someone needs help, there's one clear route to troubleshooting, escalation and a fix, with response times written into your agreement.
Behind the scenes we monitor, patch, document and plan, so the same problems stop coming back and risks get fixed early.
Security is part of support
Small and mid-sized businesses are targets too. Every support decision affects who can sign in, which devices touch your data and how fast you recover, so AlphaIT manages security as part of the plan, not as an add-on you have to remember.
16%
of Canadian businesses were impacted by cyber security incidents in 2023.
Source: Statistics Canada, 2024
$1.2B
spent by Canadian businesses recovering from cyber incidents in 2023, double the 2021 figure.
Source: Statistics Canada, 2024
99.22%
lower risk of account compromise when multifactor authentication is turned on.
Source: Microsoft Research, 2023
Who we support
Many Alberta organizations carry privacy and record-keeping duties. We build support around the rules your industry actually follows.
Clinics are custodians under Alberta's Health Information Act and must safeguard patient records and report breaches that pose a risk of harm. We secure your systems and support your privacy obligations.
Law Society of Alberta rules require firms using accounting software to keep a monthly-updated electronic backup and restore-test it twice a year. We run and document those tests.
The CRA generally requires business records to be kept for six years and remain readable. We keep client files secure, backed up and recoverable.
Secure access for office staff, site supervisors and remote users, with laptops, phones and Microsoft 365 managed wherever the work is.
Under Alberta’s PIPA, businesses must notify the Privacy Commissioner of a breach that creates a real risk of significant harm. Good monitoring and logs are what let you make that call quickly. Sources: Health Information Act, OIPC Alberta, Law Society of Alberta, CRA. AlphaIT provides IT services, not legal advice.
Compare your options
There’s no single right answer for every business. Here’s how the three common approaches compare.
| Break-fix IT | In-house IT person | AlphaIT managed IT | |
|---|---|---|---|
| How you pay | Hourly, after something breaks | Salary, benefits and training for one person | One predictable monthly fee |
| Prevention | None; work starts when there’s a problem | Depends on one person’s time | Monitoring, patching and maintenance built in |
| Coverage | When a technician is available | Gaps for vacation and sick days | A team, remote and on-site |
| Security | Usually not managed | Limited by one person’s skill set | Managed as part of the plan |
| Documentation | Rarely kept | Often in one person’s head | Written down and kept up to date |
| Best for | Very small offices with few systems | Larger organizations | Growing SMBs that rely on their tech |
A controlled transition
Moving from another provider, or from no provider at all, follows a structured plan so your staff aren’t disrupted.
Step 1
We meet your team and review users, locations, systems, risks and priorities.
Step 2
We record your environment, admin access, licensing and vendor details.
Step 3
We fix urgent issues first and set a dependable support baseline.
Step 4
We apply the right identity, endpoint, network and backup controls.
Step 5
Ongoing support, monitoring, maintenance and planning begin.
Already working with an IT provider? We coordinate the handover of admin accounts, documentation and licences with them, so nothing gets lost in the switch.
Why AlphaIT
You get engineers with Cisco CCNA and CCNP Switch certifications and hands-on infrastructure experience, with the responsiveness of a local Edmonton team you can actually call. One partner owns your helpdesk, network, cloud and security, so nothing falls between vendors.
Edmonton, St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Leduc & Nisku, Fort Saskatchewan, Beaumont and Acheson.
Frequently asked questions
Straight answers on cost, contracts, support and switching providers.
AlphaIT plans start at $350 per month on an annual agreement and $400 per month month-to-month. Your price depends on your number of users and computers, servers, Microsoft 365 and other licences, the firewalls and network equipment we manage, and the monitoring and security level you need. We give you an exact quote after a free assessment.
Helpdesk and remote support, on-site visits, device monitoring and maintenance, patch management, Microsoft 365 administration, security and backup management, user onboarding and offboarding, documentation, vendor coordination and technology planning. Your proposal lists exactly what’s covered.
No. You can choose month-to-month with 30 days’ notice, or an annual agreement at a lower monthly rate.
For most businesses that rely on their computers every day, yes. Break-fix is paid by the hour after something fails, so nobody is paid to prevent problems. Managed IT is a fixed monthly fee that includes monitoring, maintenance and security, which cuts repeat issues and surprise bills.
Usually, for small and mid-sized businesses. One in-house employee brings salary, benefits, training and gaps for vacation and sick days, and rarely covers networking, security and cloud equally well. Managed IT gives you a team for a predictable monthly cost.
Yes. We support businesses remotely and on-site across Edmonton, St. Albert, Sherwood Park, Spruce Grove, Stony Plain, Leduc and nearby communities when hands-on work is needed.
Response times are set out in writing in your service agreement and prioritized by impact, so an outage affecting your whole office is handled ahead of a single printer issue.
We follow a structured onboarding: discover, document, stabilize, secure and manage. We coordinate with your current provider to transfer admin accounts, documentation and licences so there’s no gap in support.
Yes, including users, licensing, Exchange Online, Teams, SharePoint, OneDrive, Entra ID, MFA and permissions, plus Microsoft 365 backup and email security.
Yes. Clinics in Alberta have obligations under the Health Information Act to protect patient information. We secure and back up clinic systems and support your privacy requirements. See our IT support for dental clinics page for details.
Not automatically. We start with what you have and only recommend replacements based on reliability, security, supportability and budget.
Yes. We coordinate with your internet provider, phone system, line-of-business software vendors and hardware suppliers, so you have one point of contact.
Free IT environment assessment
We’ll review your users, devices, network, Microsoft 365, security and backups, explain what deserves attention first, and give you a clear monthly quote. No obligation.
780-318-0149
4144A 97 St NW #232, Edmonton, AB T6E 5Y6
