Running a business without a dedicated IT person means every tech problem lands on your desk. AlphaIT becomes your outsourced IT department – proactive monitoring via ConnectWise, remote and on-site support, flat monthly pricing, and a real person who knows your setup every time you call.
✓ Same business-day response for most tickets | ✓ Remote & on-site support | ✓ No minimum contract | ✓ 11+ Years Experience
Call or email us when anything goes wrong. Most issues resolved remotely the same business day.
Remote Access Same Business Day Unlimited Tickets
ConnectWise monitors your servers, workstations and network 24/7 - catching issues before you notice them.
ConnectWise RMM 24/7 Monitoring Alerts
When remote isn’t enough, we come to you. Hardware, infrastructure, new equipment setup.
On-Site Visits Emergency Dispatch Hardware
Quarterly IT reviews, technology roadmaps, and budget planning so your IT grows with your business.
Quarterly Review IT Roadmap Budget Planning
Response target for most support tickets
Edmonton IT support & management experience
Both covered – no extra charge
No minimum contract or user count required
We hear these every week from business owners across Edmonton. If any of these sound like your business – it’s time to talk to AlphaIT.
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“Every time something breaks I have to figure it out myself”
When there’s no IT person in the office, every tech problem – printer down, email not working, laptop freezing – lands on whoever is least busy. That’s not a business, that’s firefighting.
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“We called our IT company and they said they could come next week”
Next week means your business limps along for days with a problem that should have taken hours to fix. Every day without IT support is a day your team can’t work at full capacity.
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“We only call IT when something breaks — and by then it’s already cost us”
Break-fix IT is the most expensive way to manage technology. Problems caught during proactive monitoring cost a fraction of what they cost to fix as emergencies.
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“We pay for IT support but we have no idea what we’re actually getting”
Vague IT contracts leave business owners confused about what’s included and what costs extra. You should know exactly what you’re paying for, every single month, with no surprises.
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“Our computers haven’t been updated in months – we know it’s a problem”
Unpatched systems are the #1 entry point for ransomware and cyberattacks. If nobody is managing updates, your business is exposed – and probably has been for a while.
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“Our IT hasn’t kept up with how much our business has grown”
What worked for 3 people breaks down with 12. Growing Edmonton businesses need IT infrastructure that scales with them – not held together with workarounds and crossed fingers.
Everything below is included or available in AlphaIT’s managed IT plans – monitored and managed via ConnectWise so nothing falls through the cracks.
Your team’s first call when anything goes wrong. Most issues resolved remotely the same business day – no waiting, no tickets lost in a queue.
We monitor your servers, workstations, and network around the clock using ConnectWise RMM – catching problems before they become outages.
When remote support isn’t enough, we come to your Edmonton office. Hardware failures, new equipment, office moves – handled in person.
Every device on your network kept fully up to date – Windows, software, drivers – scheduled during off-hours so your team is never disrupted.
Enterprise-grade endpoint protection deployed across every device – stopping threats before they reach your data or your team.
We don’t just keep your IT running – we help you plan ahead. Quarterly reviews, technology roadmaps, and budget planning so your IT grows with your business.
Most Edmonton small businesses use break-fix IT — call someone when something breaks, pay an hourly rate. It feels cheaper. It isn’t. Here’s what the numbers actually look like:
The honest truth about IT costs
The average Edmonton small business on break-fix IT pays significantly more annually than a flat-rate managed IT plan — and loses far more in staff productivity waiting for issues to be resolved. Problems caught in monitoring cost a fraction of what they cost to fix as emergencies. We’ll show you the math for your specific situation during your free assessment.
There are several managed IT providers in Edmonton. Here’s exactly why AlphaIT is the right choice for small businesses with 1–20 staff.
01
We aim to respond to every ticket the same business day. Critical issues — complete outages, server failures — get immediate escalation. Not every provider can say that.
02
No call centres. No rotating technicians. No explaining your problem from scratch every time. AlphaIT clients deal with the same team that documented their environment from day one.
03
Whether you have 2 staff or 20, you can get managed IT support. No enterprise minimums, no locked-in multi-year contracts, no paying for capacity you don’t have.
04
We use ConnectWise Remote Monitoring & Management to watch your systems 24/7. Most issues are caught and resolved before you experience any impact. That’s the difference between proactive and reactive IT.
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We’re not a national company with a local office. We’re an Edmonton IT company. On-site when you need it, within the city, without the enterprise wait times.
06
Servers, firewalls, backups, Microsoft 365, workstations, networks — we handle everything. One provider for your entire IT environment, not a different vendor for every problem.
AlphaIT works with businesses of all sizes across Edmonton — no industry is too small and no business is too complex.
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Clinic software support, PIPA-compliant endpoint protection, server monitoring, staff device management.
We liaise with Dentrix & ABELDent support directly so you don’t have to.
Helpdesk · Monitoring · Endpoint · Dentrix Liaison
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Confidential data protection, user management, secure remote access, Microsoft 365 management.
After-hours support available for deadline-critical situations.
Helpdesk · M365 Mgmt · User Mgmt · Security
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Mobile device support for field staff, office IT management, project management software support.
Support for staff working on-site and in the office.
Mobile Support · On-Site · QuickBooks · Office IT
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Fast laptop support for busy agents, Microsoft 365 management, printer setup, same-day response.
When a deal is closing, IT downtime is not an option.
Same Day · Laptop Support · M365 · Printer Setup
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POS system support, network management, WiFi management, staff device setup.
We support the IT that keeps your operations running smoothly.
POS Support · Network · WiFi · Staff Devices
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Complete outsourced IT department. Everything from helpdesk to server monitoring to strategy.
Flat monthly rate. No surprises. No minimum.
Full Managed IT · Helpdesk · Monitoring · Strategy
Getting started is straightforward. Most businesses are fully onboarded and under active monitoring within 1–2 weeks of their first call.
We audit your entire IT environment — every device, server, network component, and software. We document everything, identify every risk, and give you a complete picture. Free. Typically 1–2 hours.
We build a managed IT plan for your business size and environment. We install ConnectWise monitoring agents on all devices, configure endpoint protection, and document your full IT setup for our support team.
From the moment onboarding is complete, your systems are under 24/7 monitoring. We start catching and resolving issues proactively — many of which have probably existed for months without you knowing.
Your team calls us whenever they need anything — we handle it the same business day. Every quarter we do a formal IT review: what we resolved, what’s coming up, hardware approaching end of life, and your IT roadmap.
★★★★★
“Since moving to AlphaIT’s managed IT support, we’ve had zero unplanned downtime. They monitor our systems and fix things before we even notice. When we do need support, someone responds the same business day. It’s completely changed how we think about IT.”
Vedang Gandhi
Business Owner, Edmonton
★★★★★
“As a clinic, IT downtime costs us appointments. AlphaIT monitors our servers, manages our workstations, and deals with Dentrix support on our behalf so we don’t have to. Responsive, knowledgeable, and they know our setup inside out.”
Proactive Physiotherapy
Healthcare Clinic, Edmonton
★★★★★
“Before AlphaIT we were calling a different IT person every time something broke — expensive, slow, and they never knew our setup. Now we have one team, a flat monthly rate, and we know exactly who to call. Best decision we made for our business.”
Mitesh Patel
Small Business Owner, Edmonton
Plain-English answers to the questions we get most often — from pricing and response times to what’s actually included.
Book a free IT assessment. We’ll audit your current setup, identify every gap and risk, and show you exactly what a managed IT plan would look like for your business. No jargon. No obligation. No sales pressure.
📍 Edmonton, AB · vsharma@alphait.ca · Same business-day response · No minimum contract
Other IT Services from AlphaIT
Fortinet, Sophos, Ubiquiti — enterprise-grade firewall setup and managed network security for Edmonton offices.
Email migration, MFA security hardening, Teams, SharePoint, and ongoing M365 management for Edmonton businesses.
Windows Server, Linux, VMware, NAS — installation, configuration, and monitoring for Edmonton small businesses.
