Dental IT support · Edmonton & area
Dental IT Support for Edmonton Dental Clinics
Computer and IT support for dental offices: front-desk and operatory PCs, imaging workstations, practice servers, phones, Wi-Fi, backups and security, looked after by one local team that coordinates with your software vendors, so your staff can focus on patients.
Managed IT from $350/month · free dental IT assessment
- Remote & on-site clinic support
- Backups stored in Canada
- Health Information Act aware
Clinic systems
● Ready for patients
Front desk & operatories
Running
Imaging workstations
Connected
Practice server
Monitored
Backups (Canada)
Protected
Sign-ins + MFA
Enforced
Clinic-focused support
Built around clinic workflows
Remote + on-site
Edmonton and surrounding area
Immutable backups
Off-site copies in Canada
Vendor coordination
We work with your software vendors
When technology stops, the clinic feels it
Dental IT Is Really About Keeping the Schedule Moving
A clinic depends on dozens of small technology pieces working together. We look after the whole environment, not just today’s broken computer.
A computer fails mid-clinic
Staff shouldn't have to choose between fixing a PC and helping the patient in front of them.
Wi-Fi or network drops
Imaging, phones, cloud apps and workstations all stop when the clinic network does.
Nobody knows if backups work
A green backup report isn't proof the clinic can recover patient data.
The server is getting old
Ageing hardware turns a routine fault into a clinic-wide outage.
Security is an afterthought
Email, remote access and staff accounts all need protecting.
Staff don't know who to call
One number for every technology problem, not five different vendors.
Dental IT services
The Dental Software Is Only One Piece of the System
We manage the infrastructure underneath your practice systems and coordinate with your software vendors when needed.
Managed IT support
Remote and on-site help for staff, computers, applications and printers.
Front desk & operatory PCs
Setup, Windows updates, upgrades and replacement planning for every workstation.
Imaging workstations
Imaging computers, sensors and viewing stations kept connected and working with your imaging software.
Practice servers
The servers behind your practice-management and imaging software: sizing, upgrades and migrations.
Clinic network & Wi-Fi
Reliable Wi-Fi, managed switching and separate guest Wi-Fi for the waiting room.
Backup & recovery
Local and off-site backups, immutable copies stored in Canada, and a recovery plan.
Cybersecurity
Firewall, endpoint protection and secure remote access for the clinic.
Email security & Microsoft 365
Phishing protection, MFA and Microsoft 365 for email, Teams and files. Test your front desk with our free Spot the Scam quiz.
Printers, scanners & peripherals
Printers, scanners, label printers and other front-desk devices that staff rely on.
Phones & VoIP
Business phone systems for the front desk, recalls and confirmations, supported with the rest of your IT.
After-hours maintenance
Updates and maintenance scheduled outside clinic hours, so patient time isn't interrupted.
Multi-location clinics
Consistent networks, security and support across every location in your group practice.
Patient privacy in Alberta
IT That Supports Your Health Information Act Obligations
Under Alberta’s Health Information Act, a custodian must take reasonable steps to keep administrative, technical and physical safeguards that protect against reasonably anticipated threats to the security or integrity of health information, and against its loss.
The Act also requires custodians to give notice when health information is lost or accessed without authorization and there is a risk of harm to an individual. Good monitoring and logs are what let you find out what happened.
Under the Act, an IT provider whose services involve health information is an information manager, and the clinic must have a written agreement with it (section 66). We review and sign your clinic’s information manager agreement, and supply the technical documentation your privacy management program and privacy impact assessments need.
Sources: Alberta Health Information Act, Government of Alberta, OIPC Alberta, CDSA privacy standard.
AlphaIT provides IT services, not legal advice. Your regulator and privacy advisor set your specific obligations.
The technical safeguards we provide
- Multifactor authentication for email and remote access
- Encrypted, immutable backups stored in Canada
- Firewall and separate networks for clinical systems and guest Wi-Fi
- Endpoint protection on every computer
- Prompt removal of access when staff leave
- Monitoring and logs to support breach investigations
- Information manager agreement reviewed and signed
- Technical documentation for privacy assessments
Ransomware & patient records
Can Your Clinic Recover if Ransomware Hits?
Clinics hold exactly what attackers want, and dental records have to be kept for years. Backups are the difference between a bad day and a closed clinic.
Canadian Centre for Cyber Security
Healthcare is a growing target
“Ransomware incidents impacting the healthcare sector have been steadily increasing worldwide.”
Canadian Centre for Cyber Security
Backups must be offline and tested
The Cyber Centre advises keeping encrypted backups offline, without connection to the internet or local networks, and testing your backup process. Our immutable copies stored in Canada follow that principle.
Sources: Ransomware: how to prevent and recover.
College of Dental Surgeons of Alberta
Records kept for 10+ years
CDSA standards require patient records, including x-rays and images, to be kept for at least ten years from the last entry for adults, and ten years past age 18 for minors. We plan backup retention to match.
Clinic examples
How We Help Dental Clinics
Anonymized examples of the kind of work we do for clinics.
Keeping a clinic's network & backup reliable
The challenge: The clinic needed dependable day-to-day IT, stable Wi-Fi and confidence its local and cloud backups were looked after.
What we did: Ongoing IT support, network and Wi-Fi maintenance, endpoint protection, local plus cloud backup, and help when staff needed it.
Upgrading workstations without disrupting the clinic
The challenge: Ageing Windows workstations had to move forward while staff kept using the same applications, printers and peripherals.
What we did: Compatibility checks, operating-system upgrades, driver and Windows updates, and testing of clinic applications and peripherals.
Planning the next step for an ageing server
The challenge: An older server was still running, but age, lifecycle and recovery risk meant the clinic needed a plan.
What we did: Reviewing hardware, workloads, backup and upgrade paths: a new server, virtualization, cloud or a hybrid design.
New clinic · relocation · expansion
Plan the IT Before the Chairs Arrive
Internet lead times, cabling, rack location, firewall sizing, Wi-Fi coverage, phones, server or cloud decisions and Microsoft 365 all need to be coordinated before opening day. We plan it with your contractor and software vendors so the clinic opens on time.
Typical new-clinic scope
- Internet planning
- Cabling, rack & patching
- Firewall, switching & VLANs
- Business & guest Wi-Fi
- Server, cloud or Microsoft 365
- Workstations & printers
- Phones & VoIP
- Backup, security & monitoring
Support that fits a busy clinic
Your Staff Should Know Exactly Who to Call
Reception, admin and clinical staff shouldn’t have to diagnose technology before asking for help.
Step 1
Staff contact us
One number or email for every technology problem.
Step 2
We troubleshoot
Workstation, network, Microsoft 365, printer or server isolated methodically.
Step 3
On-site when needed
Hardware, cabling and device problems handled at the clinic.
Step 4
We document the fix
Recurring issues and changes become part of the clinic's history.
Updates and planned maintenance are scheduled after clinic hours, so your chairs and front desk keep running.
Frequently asked questions
Dental Clinic IT FAQs
Common questions clinic owners and office managers ask us.
How much does dental IT support cost?
Managed IT plans start at $350 per month on an annual agreement or $400 month-to-month. Online backup of your clinic server to Canadian data centres is a separate service. Projects such as new clinics, server upgrades or phone systems are quoted in writing after a free dental IT assessment.
Are we too small for managed IT?
No. Small clinics often benefit most, because there’s no in-house IT person and every outage stops patient care. Plans are sized to your clinic.
Do you work with our dental software?
We support the computers, servers, network and backups your practice-management and imaging software run on, and coordinate with your software vendor for application-specific issues.
Can you support imaging workstations and sensors?
Yes. We keep imaging computers, connections and viewing stations working and coordinate with your imaging vendor when needed.
Does our clinic need a server, or can we use the cloud?
It depends on your practice-management and imaging software, file sizes and internet reliability. Many clinics run a hybrid setup. We review what your software vendor supports and recommend the most reliable, cost-effective option.
Will IT work disrupt patients?
No. Updates and planned maintenance are scheduled after clinic hours, and urgent issues are handled remotely first, with on-site visits when hands-on work is needed.
What happens if our clinic gets ransomware?
We contain the incident, isolate affected systems and restore clean data from immutable backups stored in Canada. Under the Health Information Act, you may also need to give notice if there is a risk of harm, and we provide the technical details you need.
Will you sign an information manager agreement?
Yes. Alberta’s Health Information Act requires clinics to have a written agreement with an IT provider that acts as an information manager. We review and sign your clinic’s agreement.
How do you help with the Health Information Act?
We provide technical safeguards such as MFA, encrypted backups, firewalls, network separation, endpoint protection and monitoring, and the technical documentation for your privacy management program and privacy impact assessments. Your privacy officer and advisors remain responsible for your compliance program.
How long do we need to keep patient records?
College of Dental Surgeons of Alberta standards require records, including x-rays and images, to be kept for at least ten years from the last entry for adults and ten years past age 18 for minors. We plan backup retention to match.
Where are our backups stored?
Local backups stay in the clinic for fast restores, and off-site copies are stored in Canadian data centres, with immutable copies ransomware can’t delete. Online backup is a separate service from your monthly IT plan.
Do you support clinic phones?
Yes. We support business phone systems and VoIP for the front desk alongside the rest of your clinic IT.
Can you support a clinic with several locations?
Yes. We standardize networks, security and backups across locations and support every site from one team.
Can you set up a new clinic or relocation?
Yes. We plan internet, cabling, racks, firewall, Wi-Fi, phones, servers or cloud, Microsoft 365 and workstations before opening day.
Do you also support medical clinics?
Yes. Medical clinics have their own needs, such as EMR workstations, Alberta Netcare access, eFax and virtual-care rooms. See our IT support for medical clinics page.
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Free dental IT assessment
Let's Keep Your Clinic Running on Schedule
We’ll review your workstations, server, network, backups and security, explain what deserves attention first, and give you a clear plan. No obligation.
780-318-0149
Edmonton, AB · serving the Edmonton region